We will then responsibly dispose of the old product ensuring that it doesn’t end up in landfill. The law, introduced in 2014, puts the emphasis on the producers and suppliers of electrical equipment to pay for the collection, treatment and recovery of waste electricals.Īs a retailer that sells new Electrical and Electronic products we will take back old items, provided it is a like-for-like replacement when you buy a new product from us. WEEE (The Waste Electrical and electronic Equipment) Directive is UK law that governs the disposal and recycling of all electrical items. Returning a product under the WEEE Regulations. Please do not send your purchase back to the manufacturer. Your refund will be done with 30 days of receipt of returned goods and will not be done until the goods are received and inspected. Any Food or drink products that, upon return, will be within 3 months of the sell-by date.CD/DVD's or software that have been opened.This includes all undergarments (including socks) as well as padded shorts,bibshorts, tights, etc Any products that due to hygiene reasons, cannot be returned.If Collect+ is not being used, then proof of postage will be required as Cycle Solutions is unable to accept liability for loss or damage whilst in transit back to us. Item/s must be returned in the original packaging (in a resaleable condition), unused and unopened within 14-days of notification to cancel. To book your return and generate your label, please click here Returns are simple and straightforward with Collect+ If you do not wish to use our collection service then any alternative return method will need to be arranged at your own cost.īefore sending your item back, please download and complete our returns form, completing all relevant sections and including this with your return - if your item is returned without the form included it can take significantly longer to correctly process the item and review the issue. If a bike needs to be returned due to an incorrect size being ordered, or the item is no longer wanted or ordered in error, then collection can be arranged at a cost of £40.00. Please contact us in advance if you wish to return a bike as Collect+ will not accept large items Once you have spoken to our aftersales department, you may need to return the item, you can arrange this via our returns service Collect+ (See below) or any alternative courier/delivery service that you choose.
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